After gaining the latest ISO9001:2015 two years ago, the Association was audited in February and retained certification to this standard with no non-conformances or opportunities for improvement identified.
Being an organisation delivering various services to members, the Association is proud to have been following the ISO9001 quality management system, and undertaking annual audits, for the last 15 years.
The ARCA quality management system (QMS) describes the approach, procedures and processes to be followed in order to demonstrate the Association’s ability to consistently provide quality membership, training and auditing services. Also, the standard includes assessing leadership; the organisation’s goals and how these will be achieved, as well as risk-based thinking.
“We are delighted to retain this standard again this year with flying colours,” commented Steve Sadley, Chief Executive of ARCA.
“Having a quality management system and being audited every year to check conformity to the standard, highlights how the ARCA team continues to work hard in meeting our mission of delivering the best possible service and support to our members.”